{"id":733,"date":"2023-06-08T06:25:00","date_gmt":"2023-06-08T06:25:00","guid":{"rendered":"http:\/\/localhost\/Selcouth\/?p=733"},"modified":"2026-08-24T11:53:03","modified_gmt":"2026-08-24T11:53:03","slug":"replacement-policy","status":"publish","type":"post","link":"https:\/\/morescreative.com\/Selcouth\/replacement-policy\/","title":{"rendered":"Replacement  Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"733\" class=\"elementor elementor-733\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8de8aa2 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"8de8aa2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;wdt_bg_image&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_laptop&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_tablet_extra&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_tablet&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_mobile_extra&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_image_mobile&quot;:{&quot;url&quot;:&quot;&quot;,&quot;id&quot;:&quot;&quot;,&quot;size&quot;:&quot;&quot;},&quot;wdt_bg_position&quot;:&quot;center center&quot;,&quot;wdt_animation_effect&quot;:&quot;none&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-766def8\" data-id=\"766def8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0489e87 elementor-widget elementor-widget-heading\" data-id=\"0489e87\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Replacement  Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-54f52eb elementor-widget elementor-widget-heading\" data-id=\"54f52eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Last Updated: <span lang=\"EN-GB\" style=\"font-size:11.0pt;line-height:115%;font-family:&quot;Arial&quot;,sans-serif\">1st July 2026<\/span><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba12379 elementor-widget elementor-widget-heading\" data-id=\"ba12379\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">1. Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db36573 elementor-widget elementor-widget-text-editor\" data-id=\"db36573\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>While we take extensive care in packaging every instrument, transit damage can occasionally occur. This policy outlines the terms under which a replacement will be issued.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cd9fa7 elementor-widget elementor-widget-heading\" data-id=\"2cd9fa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">2. Eligibility for Replacement<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3443250 elementor-widget elementor-widget-text-editor\" data-id=\"3443250\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A replacement will be considered <strong>only<\/strong> if:<\/p><ul><li>The product has visible <strong>physical damage caused during transit\/shipping<\/strong><\/li><li>A <strong>valid, uncut, continuous unboxing video<\/strong> is provided as proof, clearly showing the package from a sealed state through to the damage being revealed<\/li><li>The unboxing video and claim are submitted <strong>within 2 days of successful delivery<\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-052d8e4 elementor-widget elementor-widget-heading\" data-id=\"052d8e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">3. Unboxing Video Requirements<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65c9bf0 elementor-widget elementor-widget-text-editor\" data-id=\"65c9bf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"margin-top: 0;\">To be considered valid, the unboxing video must:<\/h5><ul><li>Begin before the package is opened, showing the sealed condition and shipping label\/box intact<\/li><li>Be recorded in a single, continuous, uncut take (no edits, pauses, or cuts)<\/li><li>Clearly show the damage as the product is unpacked<\/li><li>Be submitted in its original, unedited format<\/li><\/ul><p>Videos that are edited, cut, incomplete, or submitted without showing the full unboxing process will <strong>not be accepted<\/strong> as valid proof.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2200400 elementor-widget elementor-widget-heading\" data-id=\"2200400\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">4. Claim Submission Process<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7b7a68 elementor-widget elementor-widget-text-editor\" data-id=\"c7b7a68\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"margin-top: 0;\">To raise a replacement request:<\/h5><ol><li>Email us at <a href=\"mailto:Selcouthpercussion@gmail.com\" target=\"_blank\" rel=\"nofollow noopener\">Selcouthpercussion@gmail.com<\/a> within 2 days of delivery<\/li><li>Include your Order ID, contact details, and the unboxing video<\/li><li>Attach clear photographs of the damage from multiple angles<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-acb7e4f elementor-widget elementor-widget-heading\" data-id=\"acb7e4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">5. Review &amp; Resolution<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fff8a7b elementor-widget elementor-widget-text-editor\" data-id=\"fff8a7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Our team will review the submitted evidence within [2 business days]<\/li><li>If approved, a replacement will be arranged at no additional cost to the customer<\/li><li>If the claim does not meet the eligibility criteria outlined above, the request will be declined<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc520d7 elementor-widget elementor-widget-heading\" data-id=\"cc520d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">6. Exclusions<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8803997 elementor-widget elementor-widget-text-editor\" data-id=\"8803997\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"margin-top: 0;\">This policy does not cover:<\/h5><ul><li>Damage caused after delivery due to mishandling, accident, or improper use<\/li><li>Claims submitted after the 2-day window<\/li><li>Claims without a valid, uncut unboxing video<\/li><li>Cosmetic variations that do not affect the instrument&#8217;s structural integrity or sound quality<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b73ff0 elementor-widget elementor-widget-heading\" data-id=\"0b73ff0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">7. Contact for Replacements<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4db385 elementor-widget elementor-widget-text-editor\" data-id=\"d4db385\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wdt_animation_effect&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>For replacement requests, reach out to us at <a href=\"mailto:Selcouthpercussion@gmail.com\" target=\"_blank\" rel=\"nofollow noopener\">Selcouthpercussion@gmail.com<\/a> or <a href=\"tel:+918007894122\" target=\"_blank\" rel=\"nofollow noopener\">+918007894122<\/a> with the required documentation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Aliquam uamcorper tincidunt nulla  Duis sed risus suscipit justoaximus pulvinar. Integer nequefelis egestas a eet nisl. <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[103],"tags":[],"class_list":["post-733","post","type-post","status-publish","format-standard","hentry","category-replacement-policy"],"_links":{"self":[{"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/posts\/733","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/comments?post=733"}],"version-history":[{"count":19,"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/posts\/733\/revisions"}],"predecessor-version":[{"id":3068,"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/posts\/733\/revisions\/3068"}],"wp:attachment":[{"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/media?parent=733"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/categories?post=733"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/morescreative.com\/Selcouth\/wp-json\/wp\/v2\/tags?post=733"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}